Order Help and Courier Tracking
If you have placed an order for loose-leaf tea, rooibos or an herbal infusion, our team can help with order status, packing questions and courier updates. We send throughout South Africa, including Cape Town, Johannesburg, Pretoria, Durban and Bloemfontein, so tracking details matter especially when stock is moving between offices or homes in different provinces.
- Order confirmation checks
- Courier dispatch follow up
- Delivery timing for metro and outlying areas
- Address changes before dispatch
If a parcel is delayed during busy courier periods or load-shedding affected collections, we will confirm the next step and keep you updated.
Choosing the Right Tea for Your Needs
Not every tea suits every setting. Some clients want a strong morning black tea, while others want caffeine-free blends for evenings, staff kitchens or guest rooms. We help with flavour selection, portion sizes and practical tea use for homes, offices and hospitality spaces.
- Loose-leaf tea recommendations
- Rooibos blends for everyday use
- Herbal infusions for wellness menus
- Tea choices for warmer coastal climates and inland storage
If you are unsure where to start, tell us what the tea is for and who will drink it. That usually narrows it down quickly and saves time.
Custom Blends and Private Label Support
For custom tea blending and private label packing, support starts with the brief. We work through flavour profile, pack size, label content and intended use so the end product suits your market. This is useful for retailers, guesthouses, corporate gifts and event organisers who need a consistent tea offering.
- Blend direction and ingredient preferences
- Pack format guidance
- Gift sets and seasonal ranges
- Hospitality and office supply quantities
Our tea blender and operations team handle the practical side, from sample discussion to final packing. It helps to have your brand notes and target audience ready when you enquire.
Corporate, Hospitality and Event Queries
We support businesses that need tea for boardrooms, break rooms, guest areas, events and functions. Whether you are planning a wedding favour pack, tea bar or a hospitality refill schedule, we help you work out quantities and presentation. In Stellenbosch and surrounding areas we also assist with local collections where needed.
- Corporate gifting service planning
- Tea bar and tasting session coordination
- Tea menu curation for guesthouses and cafés
- Bulk orders for events and seasonal campaigns
For larger projects, it is best to send the date, number of guests and preferred teas early. That way we can check stock and advise on the most suitable pack size.
Subscription Boxes and Repeat Orders
Clients who order regularly can ask about subscription tea boxes or repeat supply arrangements. This works well for small offices, retail counters and households that use the same blends month after month. It also reduces last-minute reordering when a favourite tea runs low.
We can help you decide whether a mixed box, a rooibos-focused box or a more seasonal selection will suit your routine. If your team drinks tea daily, consistency is often more useful than variety, though a few changes now and then keep things interesting.
How to Reach Support
The quickest way to get help is through the enquiry form on our contact page. Send your name, suburb or town, the product you need help with and any dates that matter. Our team reviews each enquiry carefully, whether it is for Stellenbosch, Somerset West, Paarl or further afield.
- Include your order number if you have one
- Tell us if the request is urgent
- Share delivery details for home, office or event use
- Let us know if you need help with gifting, blending or supply
We keep support practical and direct, so you know what to expect and when. That makes it easier to plan around busy weeks and delivery deadlines.